Index
Hub
During business hours the Hub and the Student Administration Support Line (SASL) can assist you with student administration issues, information and services.
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Visit Online | |
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Phone |
Student Administration Support Line
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Getting started |
Face-to-face at the Hub |
By phone via SASL |
|---|---|---|
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Obtain a campus map and directions |
X | |
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Collect, replace or update your student card |
X | |
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Collect your student diary |
X | |
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Receive assistance to enrol |
X |
X |
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Enrolment Online walk through support |
X |
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Have your password re-set |
X |
X |
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Obtain your approved transport concession form if eligible |
X | |
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Have a TAFE fee concession approved |
X |
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Money matters |
Face-to-face at the Hub |
By phone via SASL |
|---|---|---|
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Pay tuition fees |
X |
X |
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Make other (non-cash) payments including for replacement student cards, school trips, materials fees, vaccinations and Library fines. |
X |
X |
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Apply for a refund |
X | |
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Purchase an official copy of your academic transcript and/or Statement of academic completion (SAC) |
X |
X |
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Purchase print credits |
X | |
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Find out about scholarships available, student loans, Commonwealth Assistance Notices (CANs) and HECS-HELP, FEE-HELP and VET FEE-HELP |
X |
X |
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Purchase annual parking permits for Bundoora and Brunswick campuses only |
X |
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Services |
Face-to-face at the Hub |
By phone via SASL |
|---|---|---|
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Find out about services available and be referred to an appropriate service e.g. careers advice, interview skills and resume writing |
X |
X |
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X | ||
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Ask about academic statements, exams, special consideration, results, and graduation. |
X |
X |
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Submit forms |
X | |
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Check if lost property has been handed in |
X |
X |
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Receive support — e.g. international students can request a currently enrolled letter, or have the relevant section of a work permit application approved |
X |